电子商务沟通技巧学员版.pptVIP

今天的主要内容 Part 1：如何沟通, 要点？ Part 2：几个贸易环节 Part 1 如何沟通, 要点？  与传统沟通的不同之处？ Level of competition Not face to face First impressions counts Each letter or email is your company’s representative 沟通，我们要注意什么？ Care Professional Reliable Care Quick！ Quick！ Quick! Considerate Respond to all points; Give more; Ask Back Example：Care Dear Henrique, Thank you for your email. But the scooter you need is hard to produce. If you need , we will change some parts of EC-ES04. If you really need, we can do it for you. But the price will high. Douglas Professional About PIE About Market Reliable Be Sincere Keep Promise If it’s your mistake, admit it! Will you kindly say for me？ Trade Reference Case Part 2 几个贸易环节 　吸引客户回复 筛选客户 　报价中的沟通 如何吸引客户回复 How to Attract a Reply Example：Enquiry Hello， I’m an importer of various kinds of products in Brazil. I ‘m interested in your whole product line, please will you send me a catalogue and price list, thank you! ABC Example: Reply 　　Hello Glad to receive your enquiry. According to your enquiry I do not know which style you need because we have so many types showing on the internet,can you please let me know the detailed model according to our website ？ 　 Looking forward to hearing from you soon.　　 Rgds Mr. X /Sales manager 回复的思路 首先得给出肯定答复 简单介绍, 突出差异化优势 认知对方 About Us Our company is one of the leading mobile phone manufacturers in China, being in this field for over 10 years，we have successfully exported to… We can specially offer…compared with our competitors… Currently we are looking to expand our South American channels. 如何筛选客户 How to Select Your Buyer Compare ：Enquiry A Hello， I’m an importer of various kinds of products in Iran. I ‘m interested in your whole product line, please will you send me a catalogue and price list, thank you! DEF Trade Co.,  Compare