hr角色在管理变化——小型化.pptVIP

Understanding - Dialogue Listen actively… Use silence to let both sides mentally review what has been said and where the discussion is going. Listen empathetically. Show through facial expressions that you are understanding the persons words and emotions. Use questions to clarify or to check understanding. When Reflecting… Be brief Use your own words Tell what core themes you are hearing Tell what emotion you are hearing (when possible) Understanding - Dialogue Dialogue - Effective Questioning Open Cannot be answered by simple, 1- or 2-word answers What is your plan for improving quality in the plant? Closed Answered with short, simple answers; meant for confirmation not information gathering Do you think we should hire this candidate? Leading Suggests desired answer in the question Don’t you agree this is the best idea? AWARENESS UNDERSTANDING BELIEF Consistency Evidence Clarity Dialogue Simplicity Relevance I buy it I get it I heard it The Johnson Pyramid Belief Evidence External Reference Points Internal Logic Consistency What you do = What you say Consistency over time AWARENESS UNDERSTANDING BELIEF COMMITMENT Trust Involvement Consistency Evidence Clarity Dialogue Simplicity Relevance I want to make  it happen I buy it I get it I heard it The Johnson Pyramid Downsizing in SCJ Historical background Headcount reduced by approx. 1000 employees from 1992 to 2001 1999: 89 employees via non renewal of employment contracts From 1992-1997: approximately 800 employees returned to the joint venture partner with generous separation package, and partner dealt in 1997 with the indefinite employment contract. 1995 Early retirement program stipulated by government impacted around 130 employees Background of SCJ Factory Consolidation Project CURRENT STATUS: Separate business locations with administrative office in Pudong and manufacturing plant in Nanda OBJECTIVES COST SAVINGS Gross profit improvement, resulting from headcount reduction, increasin