运营管理11版蔡斯chap001.pptVIP

Operations Management Why Study Operations Management? Transformation Processes Defined Operations as a Service The Importance of Operations Management Historical Development of OM Current Issues in OM What is Operations Management?Defined Operations management (OM) is defined as the design, operation, and improvement of the systems that create and deliver the firm’s primary products and services Why Study Operations Management? What is a Transformation Process?Defined A transformation process is defined as a user of resources to transform inputs into some desired outputs Transforma