北海中学校本研修教学设计文本 TITLE.pptVIP

Conflict Management Dr S.M. Israr Aga Khan University Karachi, Pakistan Learning Objectives1. To define “conflict”2. To understand the importance of utilizing appropriate personnel management skill to deal with conflicts3. To review typical conflicts one is involved, and possible methods generally used4. To become familiar with necessary skills in resolving conflicts Fatima, the Typist Samina, Razia and Fatima are typists/secretaries in your organization. Samina is from Karachi, Razia from Rawalpindi and Fatima from a rural village in Khairpur. Their average typing speed during last three months has been: Samina (60), Razia (50) and Fatima (30) What do you think of Fatima’s performance? (Write your ranking using the scale from 1-5) Fatima, the Typist (Cont’d) Samina and Razia had other jobs before joining your organization. This is fatima’s first job. She joined three months ago What do you think of Fatima’s performance? Fatima, the Typist (Cont’d) While Samina and Razia have new imported typewriters, Fatima has an old one which “jumps” frequently. What do you think of Fatima’s performance? Fatima, the Typist (Cont’d) Most of Samina’s and Razia’s work is straight typing of reports yet they have a considerable number of errors. Fatima on the other hand is usually given heavy statistical data and her work is practically errorless. What do you think of Fatima’s performance? Antecedent Conditions Scarce Resources Conflicting attitude Ambiguous jurisdiction Communication barriers Need for consensus Unresolved prior conflicts Knowledge of self and others How to create conflict? Not being a role model Take credit, no recognition Be judgmental Send written messages Subordinate should come to see me Make yourself inaccessible to your team Individual Vs team approach Telling them? Consulting them? Or deciding with them? Come tomorrow Introduce change without consultation or discussion General causes of conflicts Poorly defined goals