酒店英语Chapter 1.pptx

Hotel English Chapter 1 Reservation Service Basic Procedures● telephone reservation ● revising the reservation● cancel the reservationBackground Information Nowadays Hotel advance reservation business is the introduction of a computerized reservation Network linking different hotels in a hotel chain with each other, with airline seat reservation system and with the computer terminals in the offices of travel agencies. Thus the guest’s reservation is very convenience. Guests can go simply to either agency or an airline office or to have their reservation in the Hotel they like. DialoguesSentences for Imitation:Knowledge TipsPractical Training Dialogue 1 Receiving a Reservation(R= Receptionist O= Operator G= Guest )O: Good evening. Shangri-la Grand Hotel. May I help you?G: I’d like to reserve a room.O: Hold on, please. I will put you through to the reservation department.R: Good morning. Room Reservations. May I help you?G: I’d like to reserve a room for 2 nights.R: What kind of room would you like, sir?G: I would like to have a double room.R: May I have your name and phone number, please?G: John Black. J-O-H-N B-L-A-C-K. And my telephone number is 008 528 382 268.R: J-O-H-N B-L-A-C-K. Mr. Black. Your telephone number is 008 528 382 268. When are you going to arrive here?G: Next Monday. February 28th, I think.R: Very well. I would like to confirm your reservation. A double room for 2 nights from February 28th to March 1st. Am I all right?G: Absolutely. Thank you.R: It’s my honor to serve you. We are looking forward to serving youG: That’s fine. Good-bye.R: Good-bye.Dialogue 2Tour Group Reservation ( R= Receptionist GL= Group Leader )R: Good evening, sir. Shangri-la Grand Hotel. May I help you?GL: Yes. I’d like to make a group reservation in your hotel.R: We have different kinds of rooms, such as single rooms, double rooms, twin rooms, different deluxe suites in Chinese, Japanese, Roman and Presidential styles. Which kind of room would you like?GL: I t