电信业务软件质量管理过程毕业论文.doc

摘 要 关键词；；；Abstract Software quality management is one significant part of software engineering. So far as the software industry developed, programmers have been developing new ways and means for developing software. The theory of software quality management with a late start has improved as the software industry developed but still under investigation. The reason for this is that programmers have misread software developing as coding and made it a personal skill. This blocked the unification of the theory of software quality management. Nowadays the theories of software engineering try to standardize the software development plus the software quality management process. This article discusses the quality management process of software developed as the product of the telecommunication business. This kind of software is very special because the final users are the populace requiring specialties. Although quality management is a big topic, the paper demonstrates in three aspects: software configuration management, software testing and software quality assurance, especially the testing process. This paper takes the value-added business of the project IPTV in Fuzhou as an example. It first introduces the state of the quality management process in my dept adopted by other teams, and then discusses a better way to implement quality management based on my experience as a intern for two months. Key words: quality management; telecom business; IPTV; software testing. 目录第一章 软件质量管理基础理论知识 1 1.1 软件质量是软件工程的根基 1 1.2 软件质量保证 2 1.3 软件配置管理 2 1.4 软件测试 4 1.4.1测试基础理论 4 1.4.2测试的原则、特性和工具 4 1.4.3黑盒测试和白盒测试 5 第二章 电信业务软件 7 2.1用户依赖的电信业务的特点 7 2.2 IPTV增值业务 7 第三章 软件质量管理过程 10 3.1 软件质量管理的过程 10 3.2 一个持续的步骤——需求熟悉 11 3.3 实质性的开端——测试流程 11 3.3.1测试计划的编写 12 3.3.2测试用例的设计和编写 14 3.3.3测试用例的模版 15 3.3.4测试用例的设计 17 3.4 测试执行步骤 19 3.5 Bug的管理 22 3.6 版本控制 23 3.7 SQA活动 23 第四章 结论 25 致谢语 26 参考文献 27 Contents Chapter 1 The Foundamental of Software Quality Management 1 1.1 The Basis of Software Engeering: Quality 1 1.2 Sof