建设银行贵州省分行后台员工绩效管理分析-performance management analysis of background staff in guizhou branch of china construction bank.docxVIP

优秀毕业论文 精品参考文献资料 附录62 原创性声明63  PAGE 4 摘 要 本文以绩效管理基本理论为依据，探讨如何改进建设银行贵州省分行后台员 工绩效管理。文章首先对绩效管理的基本理论做了综述，对绩效、绩效考核、绩 效管理的内容和体系进行了定义，介绍了绩效管理的相关理论和常用工具，分析 了绩效管理在人力资源管理中的作用。接下来叙述了建设银行贵州省分行后台员 工绩效管理现状，分析了其存在的问题，包括将绩效管理等同为绩效考核、绩效 考核指标不科学、缺乏员工参与、缺乏沟通和反馈等等，同时也指出该行改进绩 效管理，从绩效考核向绩效管理转变的必要性和有利因素。之后，针对该行绩效 管理存在的问题设计了具体的改进方案，包括建立正确的认识、改进管理体系、 构建良好的绩效文化氛围、改进对绩效结果的利用等等。最后对改进方案进行了 论证和测评，为该行后台员工绩效管理的改进提供了参考和借鉴。 关键词：银行，员工，绩效考核，绩效管理，KPI 分类号：Ｆ２７２．９  PAGE 5 Summary This article is bases on the basic theory of the performance management, analyzes how to improve the performance management of backstage employee in Guizhou branch of China Construction Bank.In the first,The article makes an overview about the essential theory of the performance management,introduces the definition of performance,performance appraise,performance management,and its system,intorduces the related theory of the performance management and the Usually use tools,analyzes the fuction of performance management in human resource management.Next,the article describes the present condition of backstage employee in Guizhou branch of China Construction Bank, analyzes its problem, include equal the performance manage as performance appraisal, the performance investigate is not scientific, lack employees participation, lack communication and feedback etc., at the same time,the article also points out the necessity and beneficial factor of improve the performance management.Next, according to the existent problem, designs a concrete improvement project, include to build up the correct understanding, improvement management system and set up a good performance cultural atmosphere, improvement the results of performance result etc..Finally carries on argument and measure to the improvement project, makes a reference for the improvement of backstage employees performance management. Key words: Bank，Staff，Performance assessment，Performance management,KPI Classification numBer：Ｆ２７２．９  贵州大学工商管理硕士学位论文  PAGE 9 第一部分 前言 1.1 研