酒店房务部全套术语1(英文).docVIP

Rooms Division Operations GLOSSARY ACCOUNT A form in which financial data are accumulated and summarized. ACCOUNT AGING A method for tracking past due accounts according to the date the charge originated. ACCOUNT ALLOWANCE Either a decrease in a folio balance as compensation for unsatisfactory service or as a rebate for a coupon discount; or a correction of a posing error detected after the close of business. ACCOUNT BALANCE A summary of an account in terms of its resulting monetary amount; specifically, the difference between the total debits and total credits to an account. ACCOUNT RECEIVABLE An amount owed to the hotel. ACCOUNT RECEIVABLE VOUCHER See Charge Voucher. ACCOUNTS RECEIVABLE LEDGER A grouping of accounts receivable , including the guest ledge and the city ledger. ACHIEVEMENT FACTOR The percentage of the rack rate that a hotel actually receives, found by dividing the actual average room rate by the potential average rate. Also called the rate potential percentage. ADJACENT ROOMS Rooms close to each other , such as across the hall. ADJOINING ROOMS Rooms with a common wall but no connecting door. ADVANCE DEPOSIT GUARANTEE A type of reservation guarantee that requires the guest to pay a specified amount of money to the hotel in advance of arrival. AFFILIATE RESERVATION NETWORK A hotel chain’s reservation systems in which all participating properties are contractually related. ALLOWANCE VOUCHER A voucher used to support an account allowance. AMERICAN PLAN (AP ) A billing arrangement under which room charges include the guestroom and three meals. Also called full pension. See also Modified American Plan, European Plan ARRIVIAL DATE The date a guest plans to register at the hotel. AUDIT WORK TIME The period from the end of day until the completion of the audit. AUDITING The process of verifying front office accounting records as to accuracy and completeness AUTHORIZATION CODE A code generated by an on-line credit card verification service, indicating that the