酒店员工满意度提升对策分析——以常州地区星级酒店为例-analysis of countermeasures to improve hotel staff satisfaction - taking star hotels in changzhou as an example.docx

目录第一章绪论............................................................................................................... 1一、研究背景............................................................................................................ 1二、研究目的............................................................................................................ 2三、研究意义............................................................................................................ 2四、研究方法与设计 ................................................................................................ 3（一）研究步骤 ................................................................................................. 3（二）研究的方法和技术路线 .......................................................................... 3（三）研究的实施过程...................................................................................... 4五、本文研究的创新 ................................................................................................ 5第二章相关理论与文献综述........................................................................................ 6一、研究的理论范畴 ................................................................................................ 6（一）员工满意度的内涵.................................................................................. 6（二）员工满意度的意义和作用 ...................................................................... 6（三）本文研究涉及的主要理论 ...................................................................... 6二、文献综述............................................................................................................ 7（一）国内外员工满意度研究情况 .................................................................. 7（二）国内酒店员工满意度研究情况............................................................. 10（三）员工满意度研究方法 .............................................................................11三、文献评述.......................................................................................................... 12第三章常州地区酒店业员工管理现状及存在的问题分析 ..............................