酒店员工职业成长对工作投入的影响研究——期望符合度的调节作用-research on the influence of hotel staffs professional growth on job investment - the moderating effect of expectation conformity degree.docx

摘要酒店员工的高流失率一直是困扰行业发展的一个头疼的问题，职业成长的 研究对于酒店维持组织结构的稳定、吸引和留住优秀员工等具有重要的意义。 酒店是以为宾客提供服务为主的企业，许多工作都要通过人的行为来完成，酒 店产品的生产和消费过程的同一性，要求员工在服务过程中保持较高的工作投 入程度，以提供高质量的服务，因此对酒店员工职业成长、工作投入的研究具 有重要的现实与理论意义。在文献综述的基础上，以心理学的“刺激-反应-认知” 理论为模型构建的思路，以社会认知理论、社会交换理论和期望理论为职业成 长对工作投入影响相关假设的依托，建立了酒店员工职业成长对工作投入的影 响模型，以泉州和厦门地区的高星级酒店员工为研究对象，采用方差分析和多 元回归分析等方法进行实证研究。研究首先采用因子分析法，探索了酒店员工职业成长和工作投入的结构维 度，发现职业成长与工作投入都是三维结构，职业成长包括职业目标进展、职 业能力发展和职务薪酬提升三个维度，工作投入包括活力、奉献和专注三个维 度，并采用单因素方差分析比较了酒店员工职业成长和工作投入的个体特征差 异。酒店员工职业成长对工作投入有着显著的影响，对工作投入具有明显的预 测作用。职业成长显著负向影响于酒店员工的工作投入，尤其以职务薪酬的影 响最为显著，职务薪酬提升与职业目标进展交互作用于工作投入的三个维度。 期望符合度在职业成长与工作投入之间起到了调节作用，随着期望符合度的增 大，员工在组织内的职务薪酬提升、职业能力发展对工作投入的活力、奉献、 专注的影响明显减弱。关键词：酒店员工职业成长工作投入期望符合度IIIAbstractThe high turnover rate of hotel staff has been a headache problem affecting the development of industry. Research on career growth has significant significance for the hotel human resource management. It helps tomaintain a stable organizational structure ， attract and retain talentedemployees and maintain the competitiveness of enterprises. The hotel is the enterprise that provided services for guests, many things should to be done by human. The hotel product has its special identity that producing and consuming simultaneously. The specificity needs employees maintain a high degree of job involvement when working. As such, the research on career growth and Job involvement has important practical and theoretical significance. Based on the literature review, w ith the theory of “stimulus- response - cognitive ” for model building in psychology, With social cognitive theory, social exchange theory and expectancy theory ,the paper established the relationship model between career growth and job involvement.Taking the hotel employee in Xiamen and Quanzhou area as the research object, using the method of variance analysis and multiple regression analysis for the empirical research.At first, the paper used factor analysis to probe the structure of hotel employees career growth and job inv