跨国企业中中国员工的跨文化沟通情境与能力分析——基于“走出去”与“走进来”企业的比较-analysis of cross-cultural communication situation and ability of chinese employees in multinational enterprises - based on the comparison between.docx

AbstractAs an important field of intercultural communication, there were many theories about intercultural communication competence (ICC) abroad, especially the acculturation and intercultural training researches. While in China, those researchers focused on the intercultural language, intercultural comparing and how to improve the ICC from foreign language teaching. There isn?t any research from the business management angle.Based on overviews of former researches, this study put forward its own theory system, set up the interviewing syllabus and investigated the current ICC in two kinds of situations, as the internal and external. Our detailed studying work included the follow two steps. First, we made a deep overview of former researches, and then we put forward our own theory system about the structural elements of ICC, which were environment awareness, organization training and personal behaviors. What?s more, the environment awareness consisted of difference in language, religion, manners and customs, cultural self-love. The organization training consisted of code of conduct, decision-making, human resource management, executing and administration support. While the personal behaviors included the stand point, interests, experiences abroad, personal act, sense of worth and filtering information. Secondly, we interviewed 44 objectives who were from the foreign companies and Chinese firms about their current ICC in the two kinds of situations which were mentioned above.Our results have showed that:Both of the two kinds of companies would meet the internal intercultural communication situation in their globalization, but there were differences in their intercultural team building and the influence elements on the intercultural communication.Both of the two kinds of companies had different requirements in employees? ICC in the internal intercultural communication situation. The language competence was the basic requirement, while the Chinese firms abroad would pay