感动服务在内科护理中应用.docVIP

感动服务在内科护理中应用 　　[摘要] 目的 探讨感动服务在内科护理中的应用效果。 方法 将我院收治的68例患者随机分为对照组和观察组，对照组给予常规护理，观察组采用感动服务护理，分析两组护理效果。 结果 对照组8个条目满意度分别为82.5%、78.2%、80.3%、79.7%、81.5%、60.5%、84.5%、69.8%，观察组8个条目满意度分别为95.5%、96.8%、92.5%、98.5%、90.4%、96.5%、93.6%、96.3%。经统计学分析，差异均有统计学意义（P＜0.05）。 结论 经感动服务后，患者整体满意度普遍提高，使用方便，经济适用，扩大了医院的影响力，同时获得了良好的社会效益和经济效益，值得临床推广应用。 　　[关键词] 感动服务；内科；护理；应用 　　[中图分类号] R473.5 [文献标识码] B [文章编号] 1673-9701（2012）02-0108-02 　　 　　Application of moving service at nursing for internal medicine 　　FU Liping SUN Ziying 　　Traditional Chinese Medicine Hospital of Pingli County in Shanxi Province, Pingli 725500, China 　　[Abstract] Objective To explore the application effect of moving service in medical care. Methods Sixty-eight patients of our hospital were randomly divided into observation group and control group. The control group was given conventional care, and the observation group used moving service nursing. The nursing effects of two groups were analyzed. Results The control group of 8 items satisfaction were 82.5%, 78.2%, 80.3%, 79.7%, 81.5%, 60.5%, 84.5% and 69.8%; The observation group of 8 items satisfaction were 95.5%, 96.8%, 92.5%, 98.5%, 96.5%, 93.6%, 96.3% and 90.4%. After statistical analysis, the differences had statistical significance (P＜0.05). Conclusion After moving service, patients generally improved overall satisfaction, use convenient, economy is applicable, expands the influence of the hospital, and have the good social efficiency and the economic efficiency, worth to application in clinic. 　　[Key words] Moving services; Internal medicine; Nursing; Application 　　 　　“感动护理”服务指的是一种将“感动服务理念”与“现代护理观”进行整合，充分融合精湛的护理技能与高品质服务，使患者在接受护理服务的过程中有发自内心的感动效应，从而提升医院的服务质量，增加患者的满意度的护理方法[1]。随着社会的不断进步和医疗服务市场化进程的不断深入，患者对护理服务的需求也随之增高。如何采取更加人性化的护理服务，使患者在医疗及护理过程中感到感动和惊喜，是目前护理工作追求的更高目标。基于此，我院2009年7月开始在全科启动全程感动服务，取得良好效果，现报道如下。 　　 　　1 资料与方法 　　1.1 一般资料 　　本组68例患者，男42例，女26例；年龄18～78岁，平均35.5岁；已婚52例，未婚16例；初中及以下文化程度12例，高中文化程度30例，大学及以上文化程度26例；病程≤1年18例，1～5年17例，5年以上33例。患者随机分为对照组和观察组，两组患者的性别、年龄、婚