公共图书馆-UniversityofIllinoisLibrary.PPT

* Library of Congress * Cerritos Public Library Children’s Room Adults – parents, professionals, alumni groups, organizations * 受監禁者服務 * * * * Church and temple libraries * Clubs – Boy Scouts, Lions, Rotary, AAUW * 圖書館网站出版物 Library webpage publishing * Joplin (MO) Public Library charges for exam proctoring and notary services, Baltimore Public Library (and several other libraries) charge a service fee for issuing annual licenses and permits for cats and dogs. * * Library Journal 2010 survey * 脫離文盲的新學生 Functional Illiterates, New Learners Start with a Story A Project of the Alameda County Library, Father’s Day At Glenn Dyer Jail 顧客調查Needs Assessment - 統計資料 Statistics (Census, School District Reports) - 顧客建議 User Comments /Suggestions 图书馆主管资格能力确认 Core Competency of library manager 领导 Leadership 人事 Personnel management 策划管理 Planning and organizational skills 资源 运用 Resource management 思考能力 Critical thinking 顾客服务 Customer service 沟通能力 Communication 專業館員职责 Librarians 精選 Select 文獻採購 Acquire 組織 Organize and give access 保藏 Preserve and conserve 協助顧客 Assist library users 教學 Instruct library users 行政工作 Administer and manage library resources, services and programs 專業館員资格能力确认Core Competency for Librarian 提倡 拥护 Advocacy 活动节目 Programming 知讯服务 Reference and Readers’ Advisory 资源管理 Collection Management 顾客服务 Customer Service 沟通能力 Communication 提倡推广图书馆Advocacy and Outreach 民选代表 Legislative Day and Legislators 附近大学 Local Colleges and Universities 校区 School Districts 中小学校 Local Schools 商会 Chamber of Commerce 文化艺术团体 Arts and Cultural Groups 提倡推广图书馆Advocacy and Outreach 社会服务组织 Social Services Organizations 公益和代表不同族裔的社团 Community and Ethnic Organizations 宗教团体 Religious Organizations, Churches, Temples 不同年龄不同性质的公益组织及俱乐部 Clubs 服務项目 Services 普通服務 Traditional Library Services 奢侈服務 Additional or Fee-based Servi