Unit Four Public文秘英语课件教材课程.ppt

Secretary English Unit Four Public Relations Unit Goals Words and Expressions Comprehension of the Text Exercises Practical Writing Unit Goals In this unit, you will learn how to : arrange the banquet seats, deal with public relations, prepare business gifts, write a meeting agenda Words and Expressions ongoing [ɑn’ɡo??] a. 不间断的，进行的 maintain [men’tein] vt. 保持，维持 efficient [?’f???nt] a. 有效率的 exhibition [‘?ks?’b???n] n. 陈列，展览 devastating [‘dev?ste?t??] a. 毁灭性的，灾难性的 reverse [r?’v?s] vt. vi. （使）反转 relevant [‘r?l?v?nt] a. 有关的 professionally [pr?’f???n?l?] ad. 专业地，内行地 brochure [bro’??r] n. 小册子，手册 refer [r?’f?] vt. 送交 incompetent [?n’kɑmp?t?nt] a. 无能力的 pamphlet [‘p?mfl?t] n. 小册子 assistance [?’s?st?ns] n. 帮助，援助 target group 服务对象 be equipped with 配备，装备 press conference 新闻发布会，记者招待会 build a good public relations 建立良好的公共关系 People who use your services will expect you to be _____. helpful friendly efficient and professional all of the above 2. As a secretary, you should have the following abilities EXCEPT _____. excellent communication skills a good reputation organizing abilities applying the business etiquette properly 3. The visitors will form the first impression based on _____. the secretary’s ability the location of your organization the front office of your organization the person they are going to meet 4. What should a secretary do if the visitors don’t come for appointments with other staff? Give them a cup of coffee to relax. Give them information brochures. Tell them to come another day. Let them alone. 5. If the person being visited is not available, you may _____. A. can ask the visitor to wait and offer them something to drink and read B. write the visitor’s details on a piece of paper which is visible enough for the reader to see C. assure the visitor that the message will get to the right person D. All of the above.