旅游英语Unit28-Lesson45Exchange or return the shoes教学讲义.pptxVIP

Unit28 Exchanging Or Returning Lesson 45Exchange or return the shoesTeaching Objectives:By the end of this lesson, you should be able to（本节课你应该学会）Ⅰ. Knowledge Objectives(知识目标)：1. Learn how to settle the customer’s problem of exchanging or returning the shoes.（学会处理顾客退换鞋）。2. Grasp the new words and expressions about exchanging or returning the shoes.（记住对话中介绍退换鞋的重要单词、短语）Ⅱ. Technical Objectives(技能目标)：1.Master the information on the customer’s problem of exchanging and returning the shoes.（掌握关于顾客退换鞋的信息）2.Learn how to settle the customer’s problem of exchanging and returning in English in daily life. （在日常生活中学会如何处理顾客退换鞋）Lesson PlanWarm upCase studyHotel vocabulary ListeningSituational conversationPracticeSummaryHomeworkWarming Up: jeans vest New wordsblister [bl?st?] n. 水泡，气泡，起泡ankle [??k(?)l] n. 脚踝manager [m?n?d??] n. 经理store credit商场点数vest [vest ] n.马夹，背心leggings [leg??z] n.打底裤appreciate 欣赏，感谢appreciate 欣赏，感谢Key expressions make exception 破例 store credit 商场点数be okay with 对某人来说可以appreciate 欣赏，感谢Case Study—Dialogue1Question discussion If a person wants to exchange and return the goods, what will you do as a manager?Exchanging Or Returning ShoesListeningPre-listening questions1. Why did Alice Smith exchange or return the shoes? 2. Did the manager help her exchange or return the shoes? Listening Speaking ( A: Salesman B: Alice Smith)A: May I help you?B: Yes, I would like to return these shoes. I bought them yesterday.A: Oh, Sorry, this pair of shoes are on sale. Sales goods can’t be exchanged or returned.B: But I must exchange or return it.A: Miss, why are you returning them?B: These?shoes?have given me?blisters?on?my?ankles.A: I see. But Im sorry , we dont allow returns on sale items.B: I know many stores have that policy. But I have returned sale items here before.A: Im sorry, but we usually dont do it. It is our policy. Listening SpeakingB: I just bought these shoes yesterday. And I am a regular customer here.Can you make exception this time? This