酒店管理风险 国际集团酒店经营管理安全酒店风险——集团连锁酒店管理公司（叶予舜）.docxVIP

酒店管理风险 国际集团酒店经营管理安全酒店风险——集团连锁酒店管理公司编码管理风险参照资料Points分值Yes 是No 否N/A 不涉及1.0Crisis Incidents 危机与事故General Definition: The hotel should take the necessary steps to eliminate or reduce risks. However, certain events may occur which threaten the safety and security of employees and guests and the profitability and reputation of the company. These events can include natural and man-made events. The hotel should reduce the impact of crisis or incidents to employees, guests, visitors and IHG by having an established crisis management plan.一般定义：酒店应采取必要步骤，以消除或减少风险。但是，某些事件可能发生的安全威胁与员工和嘉宾以及盈利能力和公司的信誉保障。这些事件可以包括自然和人为事件。酒店应减少危机或事件的影响，对员工，客人，来访者和洲际酒店集团通过让一个既定的危机管理计划。。1.1A Crisis Response Team is in place and all members of the team have received necessary training and are aware of their roles and responsibilities. 设有危机响应团队，并且团队所有成员均接受过必要的培训，并清楚他们的角色和职责。1*　　1.2Fire emergency procedures are posted at front desk, fire control panel and in each department. 消防急救程序应张贴于前厅、消防控制面板和每个部门内。1　　　1.3The hotels Crisis and Incident Manual has been customized to include local contact and other information. The Manual has been reviewed, updated and signed by the relevant managers within the last six months. 酒店的危机与事故手册已经过定制，已包括当地的联系方式和其他信息。手册在过去六个月中已经过回顾、更新并由相关经理签名，以说明他们完全熟悉手册的内容。1　　　1.4Employees (including contract and temporary) are aware of their specific roles in an emergency situation such as a fire or other crisis. 员工（包括合同工和临时工）应根据危机管理计划中描述的职责接受相关的指导和演练。1