产品召回制度ProductsRecallProcedureHiP-WSHT-IOP-Q006V2.1.docVIP

修订记录 Revision History 编制人 日期 修订内容 版本号 Author Date Change Description Rev He Yafeng 15 Nov 2005 First issued 1.0 He Yafeng 2 Dec 2005 Add customer approval to item 4.5 7 (Flow chart) and Product Recall Notice (HiP-WSH-R-408) 2.0 He YaFeng Change Document Format 2.1 批准 Approvals 职位 姓名 签名 日期 Position Name Signature Date 1. 目的 1. PURPOSE 1.1为了降低赫比与客户之间的责任关系，通过产品召回制度来建立收回服务，即使是在缺陷产品未被注意到的情况下。 1.1 To reduce the liability of Hi-P and customer and to institute service recovery through products recall procedure, in the event that defective products are inadvertedly shipped. 2. 范围 2. SCOPE 2.1该召回制度适用于赫比公司所生产和组装的，违反责任声明的，存在潜在的安全或稳定性的缺陷或者潜在缺陷产品。 2.1 This recall procedure is for products or assemblies manufactured by Hi-P that may have defects or latent defects that potentially created safety or reliability issues resulting in liability claims. 3. 职责 3. RESPONSIBILITIES 3.1客户服务部负责与客户有关缺陷产品追溯的沟通，协调处理好召回的相关事宜。对于几乎所有的召回情况，必须实施以确保我们的顾客及最终用户不会受到不可恢复的对我们产品的恐慌。 3.1 Customer Service department is in charge of communicating with the customers about the recall of the defective products. The department should also deal with all recall related issues. As in any recall, utmost case must be exercised so that it will not unrecovery alarm our customers and end users. 3.2客户质量工程师负责与客户沟通缺陷产品的质量问题与解决办法。 3.2 Customer Quality engineering is in charge of communicating with the customers about the quality problems of the defective products and its resolution. 3.3财务控制人要在咨询我们的律师后，与客户协商赔偿事宜（如有损失）。 3.3 The company financial controller is in charge of discussing the compensation (if any), after consulting our lawyers. 4. 标准流程 4. STANDARD OPERATION PROCEDURE 4.1公司内部发现产品存在异常或缺陷，都应马上通知品管部客户质量工程师或经理。 4.1 Anyone in this company find that there is something wrong or defects in the products should immediately inform the Customer Quality engineer or manager in the quality department. 4.2客户质量工程师在接到相关信息后，要检验产品缺陷是否属于批量缺陷或个别缺陷。如果是批量缺陷的话，客户质量工程师通过反馈表格将质量信息反映给生产