Nankai autumn semester hotel industry online homework（南开秋学期《当今饭店业》在线作业）.docVIP

Nankai 16 autumn semester hotel industry online homework（南开16秋学期《当今饭店业》在线作业） 16 autumn semester hotel industry online homework First, radio questions (20 questions, 40 points) 1. () stresses the employment of ethnic minorities and equal pay for equal work between men and women. A. occupational safety and Health Act 1970 B. 1990 American Disability Act C. 1993 family and Medical Leave Act D. 1938 reasonable Labour Standards Act Correct answer: 2. () refers to the important moment when customers and employees contact each other. These moments give employees the opportunity to make good impressio