Nankai autumn semester hotel industry online homework（南开秋学期《当今饭店业》在线作业）.docVIP

Nankai 16 autumn semester hotel industry online homework（南开16秋学期《当今饭店业》在线作业） 16 autumn semester "hotel industry" online homework First, radio questions (20 questions, 40 points) 1. () stresses the employment of ethnic minorities and equal pay for equal work between men and women. A. occupational safety and Health Act 1970 B. 1990 American Disability Act C. 1993 family and Medical Leave Act D. 1938 reasonable Labour Standards Act Correct answer: 2. () refers to the important moment when customers and employees contact each other. These moments give employees the opportunity to make good impression on customers, correct mistakes and win repeat customers. A. critical moment B. timely response C. met for the first time D. greets the guest Correct answer: (3.) is the second in command of the hotel and cruise, cruise bankers, information officer, director of human resources and the handling of complaints. A. transaction Officer B. chief officer C. Food & Beverage Manager D. chief engineer Correct answer: (4.) is a kind of recruiting and training tools, it summed up a specific job, including job title, the employees who report to staff, the work should be completed, employees must have qualifications and technology, the completion of the work of physical requirements. A. work breakdown B. working directory C. job responsibilities D. job description Correct answer: 5., the hotel group authorizes individual hotels to use the trademark, management system and reservation system of the chain group. The hotel group receives a certain proportion of the hotel's income and some other expenses A. independent Hotel B. hotel chain group C. franchise D. hotel management company Correct answer: 6. Hotel, in most customers' minds, the most convincing comparison factor is () A. facilities B. products C. convenience D. service Correct answer: 7., many factors contribute to the increasing number of people's travel and tourism activities, among which the primary factor is A. an increasing po