10293015_宋勇_工业设计_超市收银台整体设计.doc

超市收银台整体设计 摘 要: 进入21世纪我国经济高速发展，城镇化进程不断加速，人们的居住形式进一步由原来的分散居住转变为大型社区，相应的传统小型零售商店也开始被大型连锁超市取代，作为与人们生活息息相关的大型零售市场，超市的服务效率影响着人们的生活效率。相比于一般的零售商店，超市最大的优势在于其商品种类齐全，明码标价自主选择的服务方式给了顾客带来了极大的便利，而作为购物的终点站，收银台成了顾客的必经之地，良好的收银台设计有着重要的意义，首先，它可以提高收银服务的效率，从而在很大程度上提高了超市的整体效率，其次，它可以减轻收银员的工作负荷，使收银员可以为顾客提供更好的服务，从而提高顾客购物的愉悦感，同时提升超市形象，增加超市的吸引力，再次，收银台空间虽小但却是很多小商品竞相争夺的战略位置，良好的设计可以极大提高这些商品的销量。本课题以上述三点为主要着力点，通过广泛深入的调研设计出更加高效、更加人性、更具美感的收银台。 关键词：超市；收银台；效率优化；人性化设计；排队时间研究 The Overall Design of The Supermarket Checkout Abstract:In?the?21st?century,the?economy?of?our?country?develops?with?a?high?speed?,?urbanization?process?accelerates?continue,?peoples?living?form?further?turn?into?a?large?community,?the?corresponding?traditional?small?retail?stores?also?begin?to?be?replaced?by?large?supermarket?chains.?As?large?retail?market?which?is?closely?related?to?peoples?life,?the?supermarket?service?efficiency?affects?the?efficiency?of?peoples?lives.?Compared?to?the?general?retail?stores,?the?biggest?advantage?of?supermarkets?is?that?the?kind?of?product?is?complete,?the?price?is?certain?which?bring?great?convenience?for?people?to?choose?their?wonderful?products.And?as?a?shopping?destination,?the?cashier?become?the?point?of?the?customers.Good?design?of?checkout?has?important?significance,?first?of?all,?it?can?improve?the?efficiency?of?the?cashier,?which?to?a?great?extent?improve?the?overall?efficiency?of?the?supermarket;?secondly,?it?can?reduce?the?work?load,?the?cashier?can?provide?customers?with?better?services,?thus?improve?the?customer?shopping?pleasure,?at?the?same?time?improve?the?image?of?the?supermarket;last,?the?counter?space?is?small?but?there?are?a?lot?of?small?commodity?scrambling?for?strategic?location,?good?design?can?greatly?improve?the?sales?of?these?goods.?This?topic?bases?the?above?three?points?as?the?main?focus,?through?extensive?research?design?more?efficient,?more?humanity,?more?aesthetic?feeling?of?the?checkout?counter. Keywords: Supermarket; Checkout; Efficiency Optimization; User-frien