酒店房务英语Module 3 Uniormed Service.pptVIP

* 去除PPT模板上的--无忧PPT整理发布的文字 首先打开PPT模板，选择视图，然后选择幻灯片母版 然后再在幻灯片母版视图中点击“无忧PPT整理发布”的文字文本框，删除，保存即可 更多PPT模板资源，请访问无忧PPT网站-- 使用时删除本备注即可 ? 将此幻灯片插入到演示文稿中 将此模板作为演示文稿（.ppt 文件）保存到计算机上。 打开将包含该图像幻灯片的演示文稿。 在“幻灯片”选项卡上，将插入点置于将位于该图像幻灯片之前的幻灯片之后。（确保不要选择幻灯片。插入点应位于幻灯片之间。） 在“插入”菜单上，单击“幻灯片（从文件）”。 在“幻灯片搜索器”对话框中，单击“搜索演示文稿”选项卡。 单击“浏览”，找到并选择包含该图像幻灯片的演示文稿，然后单击“打开”。 在“幻灯片（从文件）”对话框中，选择该图像幻灯片。 选中“保留源格式”复选框。如果不选中此复选框，复制的幻灯片将继承在演示文稿中位于它之前的幻灯片的设计。 单击“插入”。 单击“关闭”。 《 酒店房务英语》 Module Three Uniformed Service leading-in Situational dialogues Pattern Drills Role play Policies and Procedure of handling guest enquiries and introducing facilities Reading—Hotel Concierge Module Three Leading-in the concierge ■is an important position in large hotels ■ should be courteous, professional, friendly and ready to smile. ■ making bookings, helping with travel arrangements, knowing what local services are available, and delivering mails. the bellman ■ has the most frequent contact with the guests. ■ takes care of the guests luggage. ■uses a cart when moving luggage. Dialogue 1 The Bellman Shows the Guest Her Room● Besides showing the room to the guest, what is other duty for the bellman?(room’s introduction and service’s introduction) Dialogue 2Ticket Booking Service● what’s kind of information should be known by the concierge when booking flight tickets for the guest?(flight airline, when, classes, etc.) Situational dialogues Dialogue 3Ordering a Taxi ●What should be known by the concierge when ordering a taxi for the guest?( when, where, charge, car type etc.)Dialogue 4 Limousine Service ●What does a concierge do when the guests leave the hotel?(see them off) The following pattern drills should be recited by the students● Let me help you with your luggage. / I’ll take care of your baggage.● I’ll show you up to your room. ● Here is your room 1012. I’ve opened the door. You first, please.● Shall I open the curtains for you?● Dial 8 for laundry service. The laundry