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HelpPoint What does HelpPoint offer to my customers? Here’s what the HelpPoints can do for your customers: Improved Accessibility To Report A Claim: 24 hours a day, 7 days a week (we never close!) All AILR losses routed to HelpPoint Internet Loss Reporting e-mail By toll free phone call 1-800-HelpPoint (435-7764) 1-877-RECLAMO (Spanish) Hearing Impaired Service 1-888-891-1660 Here’s what the HelpPoint can do for your customers: The HelpPoints begin advancing the claim immediately, 24 hours/day, 7 days a week: Enter loss Triage claim Verify coverage Sell appropriate Vendor Services (COD, EPV, FARS etc) OCRs standing by to begin work on selected claims. What will HelpPoint do for the agent? Customer Retention When your customers are well-served, you benefit. The speedy restoration of their losses will be reflected in greater customer loyalty to you, and Farmers. Selling Power HelpPoint’s array of services is a powerful product. At the center of this service is specific training to help customers with the emotions and confusion surrounding a loss. Your pledge to restore your customers peace of mind has never been so well supported. Convenience No longer will a customer wonder who to call when a loss occurs in the middle of the night, on a holiday, or over the weekend. You will also have more detailed information about a customer’s claim, often eliminating the need to contact a customer’s claims representative. HelpPoint will reduce the time you spend putting out fires, and give you new opportunities to invest your time in building your business, and relationships with your customers. Full Involvement Far from cutting you out of the process, Farmers HelpPoint service includes you more than ever. By e-mail or fax – you’re informed promptly of every claim your customers file. Frequently Asked Questions about HelpPoint from Agents and District Managers What kind of training do HelpPoint staff receive? CSA’s and OCR’s attend formal training lasting 6