品质管理概论【精品-ppt】.ppt

Chapter 01 品質管理概論 2010 蘇朝墩 ?版權所有，未經授權請勿使用及出版;Outline;Introduction;簡介;Quality;Quality Management;What is Quality?;品質定義;品質定義;品質定義;品質定義;品質定義;品質定義;品質特性;定義品質(Defining Quality);品質;Quality Control and Quality Management;品質管制(Quality Control);品質管制;統計製程品管(SPC);品質保證(Quality Assurance);品質管理(Quality Management);Customer Viewpoint;Total Quality;Total Quality;Total Quality;History of Quality;History;History;History;History;History;History;Quality in Taiwan;Quality in Taiwan;Quality in Taiwan;Philosophies of Leading Sages;William E. Deming (1900 - 1993) ;Deming ;Deming ;Deming ;Joseph M. Juran (1904 - 2008);Juran ;Quality Trilogy;Quality Trilogy;Quality Trilogy;Juran;Armand V. Feigenbaum (1920 - );Feigenbaum ;Feigenbaum ;Philips B. Crosby (1926 - 2001);Crosby;Crosby;Crosby;Kaoru Ishikawa (1915 - 1989);Ishikawa;Ishikawa ;Genichi Taguchi (1924 - );Taguchi’s Quality Concept;Taguchi’s Quality Concept;Taguchi’s Quality Concept;Taguchi ;Noriaki Kano (1940- );Kano Model;Quality and Competitive Advantage;Modern People’s Thinking;Quality and Profitability;Quality;Things a Leader Must Do;Structure of the Book;The Organization;1$TKCtkb3VMEvmd5(XPGxog7-ZRIzqi90!TKBtkb2VMDvmd4(XOFxof7-ZQIzqh90!SKBsjb2%VMDumd4*XOFwof6)ZQHzqh80!SJBsja2%ULDuld4*WOFwnf6)YQHyph8+!SJAsja1%ULCulc3*WNFwne6)YPHypg8+#RJArja1$ULCtlc3WNEvne5)YPGypg7+#RIAri91$TLCtkc3VNEvme5(XPGxpg7-#RIzri90$TKBtkb3VMEvmd5(XOGxof7-ZRIzqi90!TKBskb2VMDvmd4(XOFxof6-ZQIzqh90!SKBsjb2%UMDumd4*XOFwof6)ZQHyqh80!SJBsja2%ULDulc4*WOFwnf6)YQHyph8+#SJAsja1%ULCulc3*WNEwne6)YPHypg8+#RJAria1$ULCtlc3WNEvne5(YPGypg7+#RIAri91$TKCtkc3VNEvme5(XPGxog7-#RIzri90$TKBtkb2VMEvmd5(XOGxof7-ZQIzqi90!TKBskb2%VMDumd4(XOFxof6-ZQHzqh80!SKBsjb2%UMDuld4*WOFwof6)ZQHyqh8+!SJAsja2%ULDulc4*WNFwne6)YQHyph8+#SJArja1$ULCulc3*WNEwne5)YPGypg8+#RJAria1$TLCtkc3WNEvne5(YPGxpg7-#RIAri91$TKCtkb3VMEvme5(XPGxog7-ZRIzqi90$TKBtkb2VMDvmd4(XOGxof7-ZQIzqh90!SKBskb2%VMDumd4*XOFwof6-ZQHzqh80!SJBsja2%UMDuld4*WOFwnf6)YQHyqh8+!SJAsja1%ULCulc4*WNFwne6)YPHypg8+#SJArja1$ULCtlc3WNEwne5)YPGypg7+#RIAria1