服务指南s11.31.2008.docVIP

服 务 指 南 ROOM DIRECTORY SERVICE GUIDE  能有机会为您服务 我们感到十分荣幸 愿你尽享快乐时光！ 总经理 It`s our honor having chances to servise you. Hope you enjoy your stay. General Manager  尊敬的来宾 欢迎阁下光临天星大酒店 能为您服务是我们的荣幸，现特在小册内为阁下介绍我们的服务内容 愿阁下在金佛山渡过快乐时光！ 天星大酒店谨致 Dear Guests: Welcome to Tian Xing Hotel . It`s our pleasure to servise you. In this guide it will introduce you our service details Wish you have a pleasant stay in Golden Buddha Mountain) Tian Xing Hotel 总台服务 大堂副理 1006 大堂副理一十六小时当值，随时恭候您的垂询。 行李处 1005 如在退房时需要协助运送行李，请与大堂行李处联络，酒店提供行李寄存服务。 问询处 1001 我们乐意为您提供旅游咨询及留言服务。 接待处 1001 为您提供住宿登记。(可否合二为一) 预订处 8001 1002 预订处为您提供客房、餐饮等预订服务。 收银处 1002 提供结账、本人账目资料服务。 兑换处 1002 有关外币兑换事项，请与总台收银处联系。 退房时间 退房时间为中午十二时，下午六时前退房加收半天房费，下午六时后退房加收一天房费。 FRONT DESK ASSISTANT MANAGER 1006 AM will be pleased to answer any queries 16 hours a day. BAGGAGE SERVICE 1005 Please contact the Baggage Counter for carrying baggage. We also provide left-luggage service. INFORMATION DESK 1001 We are glad to provide you the tour consultation and leaving message. RECEPTION DESK 1001 We provide room registration. RESERVATION DESK 2001 2010 For room and dining reservation. CASHIER DESK 2004 Available to settle your bill. EXCHANGE 2004 Exchange the foreign currency at Cashier Desk. CHECK OUT TIME Check out time is at 12 noon. A half day room charge will be added to your account if you check out before 6:00pm. One day room charge will be added if you check out after 6:00pm. 客房服务 HOUSEKEEPING 客房门锁卡 ROOM KEY 本店各楼层房间内均配有电源控制器，阁下进房前请将门锁卡靠近门旁通电孔，进入房间将卡插入电源控制器，离开房间请取出自行保管，酒店门锁卡恕不赠送。退房时，请将此卡交还收银台。如有遗失，请立即通知总台，酒店将收取门锁卡的成本费。 Each room is equipped with power controls near the door which can be switched on by plugging in your room key. Please return the key at the Cashier’s Desk when check-out as it is not complimentary. If lost,please inform the Front Desk immediately. And there will be a cost charge for a new room key. 客房用品 10