科技管理专题报告.ppt

科技管理專題報告Knowledge Management Systems: Issues, Challenges, and Benefits 指導老師：盧淵源 教授 王育民(8942804) Agenda Introduction Knowledge, Knowledge Management, and KMS Methodology Study Findings Discussion Conclusion Introduction Knowledge is the organizational asset. It enables sustainable competitive advantage in hyper-competitive environments. Barriers to the transfer and replication of knowledge Endow it with strategic importance Many organizations are developing information systems (IS) designed specifically to facilitate the sharing and integration of knowledge Such systems are referred to as knowledge management systems (KMS). Introduction (Cont.) Little research and field data exists to guide the development and implementation of such systems. This study provides an analysis: current practices and outcomes of KMS The nature of KMS Knowledge, Knowledge Management, and KMS To define KMS, it is necessary first to define knowledge and KM. Definition of knowledge: Nonaka (1994) and Huber (1991) Knowledge is a justified personal belief that increases an individual’s capacity to take effective action. Vance (1997) Knowledge is information that has been authenticated and thought to be true. Maglitta (1996) Data is raw numbers and facts, information is processed data. Knowledge is “information made actionable”. Knowledge, Knowledge Management, and KMS (Cont.) The characteristics of knowledge: Knowledge is not a radically different concept than information Information becomes knowledge once it is processed in the mind of an individual (Polanyi, 1962; Nonaka, 1994). Two points from this conceptualization: Because knowledge is personalized, in order for one person’s knowledge to be useful to another individual, it must be communicated in such a manner as to be interpretable and accessible to the other individual. Knowledge, Knowledge Management, and KMS (Cont.) Hoards of information are of little value: only that information which is processed in the mind of an individual t