企业再造网路辅助学习环境研究与分析.docVIP

企業再造的網路輔助學習環境研究與分析 何宜芳 陶幼慧 義守大學資訊工程研究所 義守大學資訊管理學系 管理組在職研究生 助理教授 HYPERLINK mailto:lucy@.tw lucy@.tw HYPERLINK mailto:ytao@.tw ytao@.tw 摘要 愈來愈多的企業致力於推展企業流程再造 (Business Process Reengineering，BPR)，以求保有產品市場競爭優勢及獲得持續成長的地位，然而近70% BPR專案卻無法達到預期目標[7]。導致BPR專案失敗的主要關鍵因素之一是缺乏高階主管的有效支持與領導[5, 6, 7, 9, 10, 12, 13]。換句話說，企業高階主管如果具備充分且正確的BPR基礎理論和實務經驗，BPR專案成功的機率應可獲得提昇。根據我們的觀察，不受時間、空間及距離的限制的網路學習[1, 4, 11]是現有學習環境中較具彈性及效益的方式。而以高階主管為使用對象的主管資訊系統 (Executive Information System，EIS)[4] 應該是可以提供決策主管使用的網路輔助學習系統 (Web-Based Computer-Aided Instruction，WBCAI) 在設計考量上的參考。本研究主要目的是探討BPR專案負責人的個人背景(包括他們的領導風格、關於企業再造基礎知識及實務經驗的認知程度)與其對於網路輔助學習系統的個人偏好之間的關聯性。我們藉由與五位企業決策主管的訪談，來蒐集使用者需求的資料以達成研究分析的目的。如同EIS系統提供給決策者所需的決策支援環境一樣，針對高階主管的實際需求而設計的WBCAI系統將會是一個有效的BPR決策主管學習環境。 （關鍵字：企業流程再造、網路上的學習方式、電腦輔助教學、主管資訊系統） An analysis of a Web-Based CAI Environment for BPR Abstract More and more companies redesigned their business processes to remain competitive in the market, but up to 70 percent of business process reengineering (BPR) projects failed to meet their goals [7]. One of the most critical factors for unsuccessful BPR projects is the lack of effective support and leadership from top-level management [5, 6, 7, 9, 10, 12, 13]. In other words, the top-level executives need to have accurate and adequate knowledge and experiences about BPR in order to have higher chances of success. To our observation, web-based learning is a useful and flexible method among the existing environments due to its freedom on time, space and distance [1, 4, 11]. Because the web-based computer-assisted instruction (WBCAI) is targeting the top-level executives, its system and interface design can be considered like the executive information system (EIS) [4]. This paper focused on analyzing the relevance between the BPR leaders’ background, including their leadership styles and their levels of BPR knowledge and experiences, and their preferred learning styles when using a WBCAI. We interviewed six business executi