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Task Analysis and Contextual Inquiry - EECS Instructional 任务分析与语境探究教学思考
Task Analysis and Contextual Inquiry CS 160 Discussion Section February 7, 2006 Interview VideoCarlo, Mareesa, and Jessica [0:51~5:00] Introduction Give purpose of visit, and then do general background information Participants start volunteering information about technology use [1:03:42-1:05:30] Learning about office computer setup Ask questions for clarification Prompted by things in the environment (ask about them!) [1:08:46-1:09:25] Managing digital photos [1:12:29-1:14:40] Scrapbooking Mareesa describes her scrapbook; she and Carlo articulate why paper scrapbooks are better than digital scrapbooks [1:16:04-1:17:00] PDA use Mareesa describes why she doesn’t use her PDA Contextual Inquiry Tips Should be performed in teams, not by individual team members Interviewers: Different perspectives help create better understanding of users Note-taker: Record interesting events to look at later Photo, tape recorder, video Try out different roles in each interview Contextual Inquiry Tips Use time after interview to analyze info and refocus for next interview Refocusing includes choosing subsequent interviewees Select interviewees who can develop our understanding of the users, their tasks and work contexts Contextual Inquiry Tips Make preliminary notes to focus interviews Clarify notes with interviewees If they use computers, ask what workarounds they resort to Don’t talk all the time Resume with interviewee’s words or thoughts if interrupt at an inconvenient time Task Analysis Tips Use the questions from lecture Easiest to work from transcripts Team analysis of interview transcripts Saves time in the long run Builds team ownership Come out with a clear understanding of the group’s focus Task Analysis Tips Analyzing results is not the same as picking a final design Don’t skip “ludicrous” ideas immediately Don’t structure/categorize too early Consider affinity diagrams (/files/affinity.pdf) Use and reuse the interviewees’ language May need to validate interpretation with
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