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行业处理客户投诉的技巧课件神经内科医疗质量及管理规范神经疾病病情观察及能力培养社区老年痴呆的全科诊疗身边的侵害和保护少先队礼仪文化知识培训 行业处理客户投诉的技巧课件神经内科医疗质量及管理规范神经疾病病情观察及能力培养社区老年痴呆的全科诊疗身边的侵害和保护少先队礼仪文化知识培训   Learning Objectives Understanding presentations Identifying what makes a presentation effective Organizing a presentation Preparing and giving a presentation ◆ Speaking Task ◆ Warm-up Practice ◆ Listening Task ◆ Follow-up Practice ◆ Writing Task ◆ Reading Task We need to discuss some questions about what we are going to learn in this unit. Sure, that’ll help us understand better about what we are asked to do.  The human voice can be powerfully persuasive or weakly ineffective – successful people understand the difference. 1. Discuss the following questions. 1) What is a presentation? 2) Have you ever given a formal presentation? Did you enjoy the experience? 3) Have you ever given a formal or informal presentation in English? Who to? What about? 4) How often do you give presentations inside your company or your school? Who to? What about? 5) Can you list some factors that should be considered in preparing and delivering a presentation? 1. Read the following tips for presentations  Presentation Tips a) Know your subject matter and your objectives. b) Know your audience c) Write out your presentation completely or at least a detailed outline. d) Rehearse the presentation e) Use the proper visual aids f) Use easy-to-understand language applicable to the group you are presenting to. g) Use your personal experiences to help illustrate your points. h) Keep eye contact with the group. i) Gather feedback from your audience. j) End your presentation with a Question and Answer session.  Think of two more tips for good presentations and explain why. If you’re going to give a presentation, remember the Three Ps：