流程改造优化方法BPI-哈林顿博士讲稿(BPI).pptVIP

* BPI Presentation * * BPI Presentation * * BPI Presentation * * BPI Presentation * * BPI Presentation * * BPI Presentation * * BPI Presentation * * BPI Presentation * * BPI Presentation * * BPI Presentation * * BPI Presentation * * BPI Presentation * * BPI Presentation * * BPI Presentation * * BPI Presentation * * BPI Presentation * * BPI Presentation * * BPI Presentation * * BPI Presentation * * BPI Presentation * * BPI Presentation * * BPI Presentation * * BPI Presentation * * BPI Presentation * * BPI Presentation * * BPI Presentation * * BPI Presentation * * BPI Presentation * * BPI Presentation * * BPI Presentation * * BPI Presentation * To effectively help people through this process, the project manager must convince them that staying where they are is not productive. This is done by emphasizing the negative consequence of remaining at the Present State. We call this “pain management.” * BPI Presentation * * BPI Presentation * * BPI Presentation * * BPI Presentation * * BPI Presentation * * BPI Presentation * * BPI Presentation * * BPI Presentation * * BPI Presentation * * BPI Presentation * * BPI Presentation * * BPI Presentation * * BPI Presentation * R_3 IBM’s Accounting Process Overtime Months 0 6 12 18 24 Note: One million items coded per day * R_4 IBM’s Accounting Process Percent miscodes Months 0 6 12 18 24 Note: One million items coded per day * IBM’s Billing System 14 major cross-functional activities located in 255 marketing branches, 25 regional, several headquarters departments, and many manufacturing sites. 98.5% of invoices delivered to customers were correct. 96% of invoices were correct 54% poor-quality cost. R_5 * R_6 IBM’s Accounting Process Finance Late Payments 1st Year 2nd Year .027% * R_7 IBM’s Accounting Process Perpetual Inventory Error-rate improvement 1st Year 2nd Year 3rd Year 1.7% * IBM’s Communication Network-33 Countries 12 Month result 3X improvement in response time Availability up from 86% to 95% R_9 * Federal Mogul Enterp