旅游管理本科浅析如何提升上海世茂佘山艾美酒店的员工满意度.docVIP

PAGE PAGE 19 PAGE 1 浅析如何提升上海世茂佘山艾美酒店的员工满意度 摘 要：员工满意度是衡量现代酒店人力资源管理成功与否的一个重要指标，它将直接影响员工流动率及工作绩效。近年来，酒店业员工流动率偏高、生产效率偏低等现象日益严重。如何提高员工满意度，成为业界人力资源管理的核心问题。 本研究以上海艾美酒店的员工为研究对象,旨在对本酒店员工的满意度现状进行分析研究。在分析酒店员工满意度管理必要性的基础上，分析了上海世茂佘山艾美酒店员工满意度及其管理的现状，并进一步论述了酒店员工满意度管理存在的问题，提出了完善酒店员工满意度管理的一系列对策及建议。 关键词：上海世茂佘山艾美酒店 人力资源 员工满意度 Analysis of how to Improve Employee Satisfaction Of Sheshan Lemeridien,shanghai Abstract Employee satisfaction is a measure of modern hotel human resources management if the management success or not as an important indicator. It will directly affect employee turnover and job performance. In recent years, high turnover of hotel staff, low productivity is increasing. How to improve the employee satisfaction is becoming to the human resource management industry’s core issues. In this study, with the staff of Sheshan Lemeridien, Shanghai as the research object. Designed for the hotel staff’s analysis of the present situation satisfaction study. On the basic of analysis the necessity of hotel employee satisfaction management, analyzing that and management at present situation in Lemeridien .And further discussed the management of the hotel employee satisfaction ‘s problems, also put forward a series of counter measures and suggestions to improve hotel employee satisfaction management. Key words: Sheshan Lemeridien Shanghai; Human resource; Employee satisfaction 目录 TOC \o 1-3 \h \z \u HYPERLINK \l _Toc 1 引言 PAGEREF _Toc \h 1 HYPERLINK \l _Toc 2 员工满意度 PAGEREF _Toc \h 2 HYPERLINK \l _Toc 2.1 员工满意度定义 PAGEREF _Toc \h 2 HYPERLINK \l _Toc 2.2 员工满意度对酒店的意义 PAGEREF _Toc \h 2 HYPERLINK \l _Toc 2.2.1员工满意度与酒店服务水平息息相关 PAGEREF _Toc \h 2 HYPERLINK \l _Toc 2.2.2员工满意度与员工流失率有着密切的联系 PAGEREF _Toc \h 3 HYPERLINK \l _Toc 2.2.3员工满意度与酒店经济效益密不可分 PAGEREF _Toc \h 3 HYPERLINK \l _Toc 3 酒店员工满意度的现状及上海世茂佘山艾美酒店存在的问题 PAGEREF _Toc \h 4 HYPERLINK \l _Toc 3.1酒店员工满意度的现状 PAGEREF _Toc \h 4 HYPERLINK \l _Toc 3.2酒店员工满意度管理存在的问题 PAGEREF _Toc \h 5 HYPERLINK \l _Toc 3.2.1对员工满意度管理缺乏