酒店前台管理文件.docVIP

GRAND CITY HOTEL 华丽城酒店 Overview概述 The Reservations Department is usually the first point of contact between perspective clients and the Hotel, thus the responsibility for creating the all important falls to all Reservations personnel. 预订部通常是透视顾客和酒店之间的第一个联系点.这样就要求所有的预订人员有高度的责任心. The telephone skills and sales ability of Reservations personnel therefore play a vital role in forming positive perceptions of the Hotel and company amongst potential clients as well as reinforcing Hotel Novotel’s high standards and existing clients. 因此预订人员的电话技巧和销售能力在公司和客人之间扮演一个非常重要的角色. Primary Function主要职责 The Reserva