培训讲师课堂注事项.pptVIP

困难处理 你提问冷场时： - 重新复述问题 - 请具体人员给予评论 有不同看法时： - 那是看问题的一种方式 - 我明白你的看法，可与目前情况….. 你不知道答案时 征询听众中专家的意见 问：“你是怎么想的？” 简要回答一下问题，并承诺日后会给提问者提供详细的信息 提供资源 困难处理 有人私下交谈时： - “你们所谈的内容是否我们大家也应该知道？” 对方错了时： - “这是看待这个问题的一种方法。” - “我能明白你的意思，但是如何运用到目前的情况中？” 你可能卷入一场争论时： - 保持冷静 - 倾听！复述，可能时表示赞同 你不断被征询观点时： - 见机行事！需要时回答问题，不然的话，让其 他人参与 困难处理 对方固执己见时： - “我们能否暂时谈到这？” - 征询其他人的看法 对方不善表达时： - 换种说法（复述他说讲的话,让他来补充,直到最后你听明白）, 但不是说：“让我重复一下” 对方罗嗦时： - 用引导的方法进行“打断” * * * Tell the Learners that this is a model of an effective trainer Tell Learners the model will be discussed in the next few slides. * Communicating Initiate - if the person is nervous, assist them by talking to them and encouraging them. Listen with empathy - do not provide a solution but paraphrase and guide learner Provide feedback - people appreciate when you let them know how they are doing. * Communicating Initiate - if the person is nervous, assist them by talking to them and encouraging them. Listen with empathy - do not provide a solution but paraphrase and guide learner Provide feedback - people appreciate when you let them know how they are doing. * Communicating Initiate - if the person is nervous, assist them by talking to them and encouraging them. Listen with empathy - do not provide a solution but paraphrase and guide learner Provide feedback - people appreciate when you let them know how they are doing. * Adults learn best when you explain the benefits of the content they are learning and demonstrate how what they are learning can be used immediately. Use real-life scenarios and examples Adults are sensitive to time. They can become impatient easily, so control the pace of the class to keep them motivated and interested Make background information relevant and linked to “job” information * Adults learn best when you explain the benefits of the content they are learning and demonstrate how what they are learning can be used immedia