第三章礼宾服务chapter3ConciergeService.pptVIP

Unit 3 Concierge Service Warming-up Activities Match the duties on the left with the corresponding pictures on the right. handling luggage making dining reservations Warming-up Activities picking up guests at the airport arranging transportation Warming-up Activities Questions for Discussion Have you ever enjoyed good concierge service at a hotel? What do you think of the importance of a concierge? What do you know about concierge service Les Clefs d’Or (金钥匙组织)? (open) Questions for Discussion What should an ideal Concierge be like? Who found Les Clefs d’Or? Please introduce the organization. Vocabulary Study Vocabulary Study Useful Sentences Situational Dialogue Task Practice Task Practice Task Practice Role-play Sample (C: Concierge G: Guest) G: Excuse me, could I ask you something? C: Yes, of course. You are more than welcome to do so. What is it? G: Well, I am planning to take a friend of mine to dinner. You see, we both love Chinese dishes. Im wondering if you could recommend to me a good local restaurant where I can find some good local dishes. C: Well, if local dishes are what you are looking for, there is no other place in the whole city thatll please your appetite better than the Hujin Restaurant. The restaurant serves very good local dishes. G: How far is it from here? C: Its located on the Bayi Road, Wuchang District. It is quite a distance from our hotel. I would suggest you take a taxi. G: Shall I make a reservation for the dinner? C: That will be good. The restaurant usually is crowded with clients at nights. G: OK, well go there by taxi. But do you mind writing down the name of the restaurant on this piece of paper for us so that I can show it to our taxi driver? C: No, not at all. Here you are. G: Can you make a reservation for us? C: My pleasure. G: Thank you. One last thing, do you have any idea how much we should pay the taxi driver for the trip? C: Twenty-five yuan would be plenty to cover it. Thats about three U.S. dol