称心服务人人信赖VALUESERVICE-TRUSTEDBYALL-机电工程署.PDF

稱心服務 人人信賴 VALUE SERVICE TRUSTED BY ALL 機電工程營運基金 二零一四至一五年報告 Electrical and Mechanical Services Trading Fund Report 2014/15 抱負 Vision 致力提供優質機電工程服務，精益求精，以提升市民的生活質素。 To improve the quality of life for our community through continuous enhancement of our electrical and mechanical engineering services. 使命 Mission 客戶 Customer 提供優質的工程方案，以滿足客戶的需要。 Providing quality engineering solutions to satisfy our customers’ needs. 員工 Staff 建立一支卓越的員工隊伍，並維持和諧的工作環境。 Developing a competent workforce and maintaining a harmonious environment. 部門 Organisation 掌握科技發展和流程改善，以提供更佳服務。 Keeping pace with technology development and process improvement for service enhancement. 信念 Values 誠信 Integrity 我們秉持誠信，維持良好道德操守。 We uphold honesty and integrity to embrace an ethical culture. 出色服務 Service Excellence 我們提供安全可靠、高效率、具成本效益和優質的服務。 We provide safe, reliable, efficient, cost-effective and quality services. 關懷 Caring 我們關懷員工、客戶和市民大眾，並重視環保。 We care for our staff, customers, community and the environment. 以客為本 Customer Focus 為滿足客戶的各種需要，我們盡心竭力，積極提供工程方案，以贏 取客戶的信任和支持。 We focus on the needs of our customers and provide engineering solutions in a proactive and responsible manner to win their trust and support. 承擔 Commitment 我們言行一致，信守承諾。 We do what we promise. 目錄 CONTENTS 02 常務委員會 Executive Board 03 管理委員會 Management Board 04 總經理報告 General Manager’s Report 08 業務回顧與前瞻 Operations Review and Outlook 12 以人為先 Putting People First 14 運輸設施安全 交通體驗暢快 Giving Us a Safe and Pleasant Journey 18 協助紀律部門 市民安全安心 Helping Make Our City Safe and Secure 22 市政設施精益求精 Improving Our Experience with Municipal Facilities 26 維護市民健康 Safeguarding Our Health 30 政府大樓設施 智能綠化並重 Showcasing Our Intelligent and Green Government Buildings 34 企業管理