【管理精品】過程思維资料教程.pptVIP

Processes to Achieve Operational Excellence ;Why do we need Processes我们为什么需要过程 ? ;When can we use Processes？我们什么时候使用过程 ? ;Exercise 练习;What is a Process? 过程的定义;Who is the Customer of the process？谁是过程的客户 ?; An Example of Process 过程举列;How Does a Project Differ From a Process?项目与过程的不同之处;Example举例;Traditional organization 传统的组织结构;From functions to process从职能到过程;From functions to process从职能到过程;From functions to process 从职能到过程;;Process organization过程组织;What good means for process 什么是对于过程好的方法? ;Process Management Modes 过程管理方式;Continuous Process Improvement 持续过程改进CPI 7; ;Legend 图标;A Method to Achieve Operational Excellence 一个取得优秀运作成绩的方法 Step 1第一步: Define Process确定过程;Representing Processes描述过程;Define the process 确定过程;Process Ownership过???中不同主人的角色;Exercise 练习;A Method to Achieve Operational Excellence 一个取得优秀运作成绩的方法 Step 2: Map Process 绘制过程图;To provide a common understanding of how the process operates 提供一个关于过程如何运作的共同理解 To provide a means for discussing problem areas 提供一个讨论问题所在区域的方法 To help a team analyse each step in a process 帮助一个团队分析过程中的每一个阶段 To identify improvement opportunities in a way which considers the overall process 在全面考虑过程的前提下,识别改进机遇 To clarifies the interfaces between processes, technology and people 明晰过程、技术和人之间的界面;What is a process map什么是过程图 ?;Activity description 活动描述;Key Process elements 关键过程因素;Key Process elements关键过程因素;A role is a set of responsibilities defined for an agent who perform activities角色是为完成行动的代理方所确定的一套责任 Usually defined by :通常被定义成： the name of the role (e.g. Warehouse manager)角色的名称（如：仓库经理） the list of activities corresponding responsibility活动及其相应责任的清单 for example 比如: Receive order (R) 接收订单 Confirm reception of the order (R)确认收到订单 Deliver parcel to the customer‘s address (C) 按照客户地址发货 Responsibility is described by one of the ARCI types : 责任被以下“ARCI”类型之一所描述 A - Authority : an individual who is ultimately accountable and have yes/no authority 权威：最终应负责任的人，具有决定权 R - Responsible : the individual who perform an activity