餐桌服务规则.pptVIP

1、Serve food courses and beverages from the right. Don’t make cross service unless it is a corner. Try to serve food and beverage with maximum consideration to guests’ convenience. Excuse yourself if ever you will serve from the left and if you will serve across the table. 从客人右边上食品和饮料，除非餐桌是在角落，否则不要交叉方向服务;用托盘服务食品和饮料时要最大考虑客人方便，如果需要从左手边和交叉服务，一定要告知客人打扰。 2、Clear food courses and beverage glasses from the tight. Main course plates must be cleared away from the table when all guests have finished eating. 从客人右边清理食品、饮料，主菜盘一定要在所有客人用完后再撤掉。 3、Serve ladies first then gentlemen and host last. 服务时，应女士优先，再是男士，主人在后。 4、Use right hand when serving from the right; use left hand when serving from the left. Serve food in proper sequence-from appetizers to desserts. 站在客人右边时，应用右手服务，站在客人左边时，应用左手服务，从头盘道甜品要按照程序服务。 5、The proper way of putting the plate down is with the meat directly in front of the guest. 上菜时，盘中的肉类应放在客人的正前方。 6、Always use trays when serving or clearing small things from the table, such as ashtray, glasses, soft drinks and juices in tins or bottle, bread plates, butter dish, salt and pepper shakers, rice bowls and others. 当服务或清理餐桌上的小物件时，例如烟缸，杯子、果汁杯、面包盘等，胡椒盐瓶，米饭碗等都应拿托盘。 7、Use plate underlines (with doily paper) for sauce boats, tobasco, mustard, ketchup, soy sauce and other sauces in small bottles. 在服务沙拉调料、辣椒酱、番茄酱、酱油等用小容器盛的汁酱，要事先在盘子上垫一些花纸。 8、Always keep the table clean by picking up excess stirrers, empty cigarette packs, toothpicks chopsticks wrappers, empty sugar sachet, etc. Change ashtrays even there is only one cigarette butt. 保持桌面干净，经常清理桌上的搅拌器、香烟包装纸、牙签、牙签和筷子包装纸、糖包纸袋、废纸，经常换烟缸，烟缸内有一个烟头就视为不干净。 9、Do not put your finger inside the glass when clearing them. Hold glasses by the stem or base, never at the rim. 收拾和摆放玻璃杯时，不应把手指放在杯内和杯口，拿杯子的底部或颈部，甚至是杯子的边缘。 10、Be alert and use your sense of anticipation to be able to provide the needs of the guest. 要时刻警觉预计客人需要什么并提供客人所需要的帮助。 11、Use coasters when serving drinks. It is not needed when table cloth is used. 如果餐桌上没有桌布，上饮料时应用杯垫。