沟通与人际关系实用技巧.pptVIP

Prentice Hall, 2001 Chapter 12 Communication and Interpersonal Skill溝通與人際關係技巧 Learning Outcomes學習目標 Learn why communication is important to managers 學習溝通對管理者的重要性 Describe the communication process 描述溝通過程 Learn to overcome communication barriers 學習克服溝通障礙的技術 Identify active listening techniques 確認主動傾聽的技巧 Learn how to give effective feedback 學習如何給人有效的回饋 Learning Outcomes學習目標 Describe contingency factors that affect delegation 描述影響授權的情境因素 Learn how to delegate 學習如何授權 Learn how to analyze and resolve conflict 學習如何分析衝突與解決衝突 Explain why managers stim