沟通与人际关系实用技巧课件.pptVIP

Chapter 12 Communication and Interpersonal Skills 溝通與人際關係技巧 The Communication Process溝通程序 The transferring and understanding of meaning 圖12-1 Communication Process Terms Encoding編碼 The conversion of a message into some symbolic form Message訊息 The actual physical product from the source Channel管道 The medium by which a message travels Decoding解碼 A receiver’s translation of a sender’s message Feedback回饋 The degree to which carrying out the work activities require by a job results in the individual’s obtaining direct and clear information about the effectiveness of his her performance Written V