对标管理在X物业处绩效考核中的应用研究-会计专业论文.docx

万方数据 万方数据 中文摘要 论文题目：对标管理在 X 物业处绩效考核中的应用研究 专 业：会计硕士 硕 士 生： 崔 媛 导 师： 宁宇新 摘 要 随着我国信息化、城镇化、市场化、国际化进程的逐步加快，伴随社会转型、企业 改制和政府职能的转变，大量政府社会管理和公共服务职能正在向社区转移，社区居民 的服务需求日趋个性化、多元化，物业管理的重要性更加凸显。X 物业处作为 CQ 矿区 事业部的重要组成部分，兼具企业属性与社会属性。为实现 X 物业处的持续、健康、快 速发展，提升经营绩效，X 物业处采用了对标管理的方法，在 CQ 矿区内部展开了对标 管理活动，但在对标管理的应用过程中仍存在一定的问题。 本文基于绩效管理理论与对标管理理论，依据对标管理的具体实施过程，将对标管 理的原理和理念融入到 X 物业处的经营绩效当中，运用鱼骨分析法、层次分析法，确定 企业级关键绩效指标。通过数据包络分析法在其他矿区物业处和上市物业管理公司之间 对比选择出有效决策单元，确立标杆企业。通过对标杆企业关键成功因素的分析，寻找 X 物业处自身存在的问题，并提出了改进意见，使对标管理在 X 物业处绩效考核中的应 用过程更加完善。 关键词：对标管理 绩效考核 数据包络分析 论文类型：应用研究 II 英文摘要 Subject: Application of Benchmarking of the Property at the X in the Performance Appraisal Speciality: MPAcc Name： Cui Yuan Instructor: Ning Yuxin ABSTRACT With the gradually accelerating informatization, urbanization, marketization and internationalization process of our country, accompanied by social transformation, enterprise restructuring and the transformation of government functions, a large number of the governments social management and public service functions are being transferred to the community.With serving the growing needs of community residents the importance of personalized and diversified, property management is becoming more prominent. X Property Department as an important part of the CQ Mining Division,has both business and social attributes. In order to achieve sustained, healthy and rapid development of X Property Department, enhance business performance, X property using the method of benchmarking and started benchmarking management activities in the CQ mining area.But there is still some problems in the standard management of the application process. Based on the theory of performance management and benchmarking theory, based on the standard management of specific implementation process. The principles and concepts will be integrated into the standard management of business performance at which the X property.This paper uses the fish bone analysis and analytic hierarchy process to determ