TQM 简介.PPT

Molex Confidential Objective目的 Definition Purpose of TQM Implementation TQM的定義及目的 Molex TQM Model (tools processes to implement TQM) Molex 全面品質管理模型 Integration of TQM Concept TQM Model 如何将TQM模型和TQM概念结合起来 Working Concept Mentality for Employee Management 工作的觀念和心態 (戴明14點原則) What Is TQM ?什麼是全面品質管理 ? “TOTAL” SUM of all activities 所有的活動 Top management commitment All Departments attend All employees attend All activities covered culture management policies Attitudes All Operations (Design/development/Manufacturing/Sales…) Service What Is TQM ?什麼是全面品質管理 ? “QUALITY” QUALITY of all activities, is ‘Q’, not ‘q’ 所有活動的品質 Quality requirement outside in, not inside out preventing mistakes – Error proofing management by fact/data Make decision basing on data Not a cure for problems but root cause A way of thinking, not a solution to specific problems. What Is TQM ?什麼是全面品質管理 ? “MANAGEMENT” MANAGE all activities 管理所有的活動 start from top management turns every employee into a manager by pushing decision-making down to the most effective level customer orientation full empowerment process emphasis continuous improvement (on-going way of doing business) 4 Key Elements of TQM TQM中重要的四大元素 客戶 (Customers) 員工 (Employees) 流程 (Processes) 產品 (Products) Who Is Our Customer 誰是我们的客戶 外部客戶 (Revenue Paying Ones) 付錢的人 內部客戶 (Next Process or Station) 下游流程的人 Employee Empowerment員工及授權 Empowered employees are provided with the knowledge, tools, responsibility, accountability, and authority within their span of control to be effective decision makers and to take appropriate action without prior approval. Proactive VS Reactive Do things right first time and every time第一次做對,每次都做對 TQM vs. Traditional Management全面品質管理與傳統管理的比较 Objective目的 Definition Purpose of TQM Implementation TQM的定義及目的 Molex TQM Model (tools processes to implement TQM) Molex 全面品質管理模型 Integration of TQM Concept TQM Model 如何将TQM模型和TQM概念结合起来 Working Concept Mentality for Employee Management 工作的觀