酒店管理培训整理版.pptVIP

7、ASSISTING THE GUESTS May I help you?我能帮助您吗？ Let me help you with your ... , Sir/Madam. （某）先生（小姐），让我帮您拿（扛）（提）…好吗? Let me get you a ... please Sir/Madam. （某）先生（小姐），请让我帮您取（找）…吧 Would you like to sit here, Sir/Madam? （某）先生（小姐），您坐这好吗？ May I assist in any way? 有什么我能帮到的吗？ 8、HANDLING COMMUNICATION PROBLEMS Sorry, could you please speak more SLOWLY, Sir/Madam? Sorry, could you please speak more CLEARLY, Sir/Madam? Sorry, could you please speak more LOUDLY, Sir/Madam? 对不起，先生（小姐），能请您说慢点/清楚些/大点声吗吗？ I am sorry, I do not understand. I’ll get my super