ibm大中华区服务外包总监廖伦平-ibmsstrate.pptVIP

企业/CXO战略导向对于推动外包决定和BPO产业的重要意义 N : 736 Source: IDC’s Asia Pacific Business Process Outsourcing Study, June 2009 BPO 企业的品牌以及成本控制能力是其成功的关键因素 N : 736 Source: IDC’s Asia Pacific Business Process Outsourcing Study, June 2009 IBM公司的愿景是通过我们的服务，提供给客户全球化的、有效促进业绩的多方位服务。 我们在最佳实践，资产和工具方面的长期投资确保了客户满意度以及IBM持续的发展力和高效生产力 Standards, people, methods, quality 执行标准，人员培训，方法论，质量控制 Delivery Excellence BTO University Six Sigma Standardisation Our strategic partners Assets New Offerings 外包服务设施以及最新动态 TVC / Call Collector / IEX AR Collect, P2P, GERS Business Analytics / Redpill Recruitment Outsourcing Select Learning Mortgage originationAccelerators, Methods and Tools 加速器，方法论，工具 Portal HR Integration Discovery Lite IBM Managed Business Process Services IBM Managed Business Process Services (MBPS) 中国商业流程外包行业的形势及发展探析 LIOW Zen Pin (廖倫平) Director, Solution Delivery Managed Business Process Services, IBM Greater China liowzp@ May 22nd 2010, Rugao, Jiangsu A China Software and Service Outsourcing Network event 中国已经被战略性定位于支持大量的BPO工作的国家，尤其是那些有特定的语音/语言支持需求的区域。 Mexico Monterrey Guadalajara Mexico City Brazil Belo Horizonte Rio de Janeiro Hortolandia S?o Paulo Argentina Buenos Aires Eastern Europe Romania Latvia/Lithuania Slovakia Poland Egypt Cairo India Bangalore Kolkata Chennai Gurgaon/Delhi/Noida Hyderabad Pune Vietnam Ho Chi Minh City Philippines Manila Cebu China Shanghai Shenzhen Chengdu Dalian Wuhan North America Michigan Malaysia Kuala Lumpur English Mandarin, Japanese, Korean, Cantonese European Malay, Thai, Vietnamese 如何让中国的BPO企业变得越来越有竞争力？ 其他的考量因素： Mitigation of risk in putting all back office in India-减轻把所有外包服务集中在印度的风险 Closer to their largest market – China-更贴近他们的最大市场-中国 Flexible approach to generate new growth-以灵活变通的方式来引发新的增长 Reduce capital expenditure-减少资本性支出 为什么企业选择商业流程外包服务？ On a scale of 1-7 where 1=least important and 7=most important 其他考量因素： Overall client coverage-客户的覆盖面(CEO, CFO, COO, CTO/CIO, CMO etc.) Similarity in b