航空公司飞行签派员非技术能力的研究.docVIP

航空公司飞行签派员非技术能力的研究 　　摘要： 飞行签派员作为航空公司飞行运行环境中的通信与决策中心，其非技术能力的高低直接影响着航空公司的安全水平与经济效益。本文以民航飞行签派员为研究对象，分别阐述了包括沟通、情景意识、决策等签派员所应具备的六项非技术能力。在此基础上，探讨了各类技能的良性行为表现指标和不良行为表现指标。 　　Abstract： As the communication and decision-making center of airline operating environment， the non-technical skills of flight dispatchers have a direct effect on the safety level and economic benefits for airline. Aviation flight dispatchers were studied in this paper， six non-technical skills that dispatcher should have were detail explained. They were communication， situational awareness， and decision-making， etc. On this bas