五星级酒店常用英语--内部培训资料.docVIP

—— — 英语培训 一、基本礼貌接待英语 1、称呼语：先生 sir 夫人（女士）madam / ma’am 小姐 miss 女士们先生们 Ladies and gentlemen 2、欢迎光临我们酒店！Welcome to our hotel. 3、祝您在我们酒店过得愉快。Please enjoy your stay in our hotel. Have a nice stay. / Enjoy your stay with us. 4、愿您如同在家一样舒适。Wish you feel at home. 5、早上好/下午好/晚上好。Good morning. / Good afternoon. / Good evening. 6、很高兴（再次）见到您。Glad to meet you (again). / Nice to see you (again). It’s good to see you (again) 7、您来这儿我们很高兴。Glad to have you here. 8、祝您玩得愉快。Please have a good time. / Please enjoy yourself. 9、祝您生日快乐。Happy birthday to you! 10、圣诞节快乐！Merry Christmas! 11、新年快乐！Happy New