经理手册：改进跟变革.pdfVIP

The Executive Guide to Improvement and Change Also available from ASQ Quality Press: The Quality Improvement Handbook John E. Bauer, Grace L. Duffy, and Russell T. Westcott The Certified Quality Manager Handbook, Second Edition Duke Okes and Russell T. Westcott, editors Principles of Quality Costs: Principles, Implementation, and Use, Third Edition Jack Campanella, editor The Change Agent’s Guide to Radical Improvement Ken Miller From Quality to Business Excellence: A Systems Approach to Management Charles Cobb The Change Agents’ Handbook: A Survival Guide for Quality Improvement Champions David W. Hutton Managing Change: Practical Strategies for Competitive Advantage Kari Tuominen Principles and Practices of Organizational Performance Excellence Thomas J. Cartin Customer Centered Six Sigma: Linking Customers, Process Improvement, and Financial Results Earl Naumann and Steven H. Hoisington ISO 9001:2000 for Small and Medium Sized Businesses Herbert C. Monnich, Jr. To request a complimentary catalog of ASQ Quality Press publications, call 800-248-1946, or visit our Web site at . The Executive Guide to Improvement and Change G. Dennis Beecroft, Grace L. Duffy, and John W. Moran ASQ Quality Press Milwaukee, Wisconsin The Executive Guide to Improvement and Change G. Dennis Beecroft, Grace L. Duffy, and John W. Moran Library of Congress Cataloging-in-Publication Data Beecroft, G. Dennis, 1944– The executive guide to improvement and change / G. Dennis Beecroft, Grace L. Duffy, and John W. Moran. p. cm. Includes bibliographical references and index. ISBN 0-87389-579-7 (Hard cover, case binding : alk. paper) 1. Organizational change. I. Duffy, Grace L. II. Moran, John W., 1944– III. Title. HD58.8.B433 2003 658.406—dc21