《第六章离店服务》课件.pptVIP

核账员工作内容 谢谢！ 客人支付方式 几种国际上通用的信用卡： American Express (AE/AX) 美国运通卡 Master Card (MC) 万事达信用卡 Visa 维萨卡 EN Route (ER) 在途卡 Eurocard (EC) 欧洲卡 International Great Wall 长城卡 International Dinner’s Club 国际大来俱乐部卡 Federal Card 联邦卡 长城卡、牡丹卡、太平洋卡、金穗卡、龙卡 对话：现金结账 A: 早上好先生，需要我帮忙吗? B: 你好，我要办理退宿。 A: 请告诉我您的名字和房间号。 B: Peter Temple,1256号房间。 A: 请把房卡给我。 B: 给你。 A: 谢谢。请等一会，我为您结单。这是您的账单，共计2829元，请核对。 B: 没错。 A: 您已预交3000元人民币，请把收据给我。 B：好的，给你。 A: 谢谢，这是您的发票和退还您的钱，请清点一下。 B: 完全正确，谢谢你。 A: 没什么，希望您对我们的服务满意。我们希望能再有机会为您服务。 Dialogue: Checking out by credit card Wang: Good morning, sir. Can I help you? Peters: Yes, I’m checking out. Could I have my bill? Wang:　Certainly. May I have your name and your room number, please? Peters： George Peters, Room2796. Here is the room keycard. Wang: Thank you. Mr. Peters, just a moment, please. Thanks for your waiting so long. Mr. Peters, here’s your bill. The total is 1465US dollars. Peters: The figures seem right. Wang: How will you be paying, sir? Peters: By credit card. What kind of cards do you honor? Wang: We accept American Express, Master Card, Visa and Federal Card. Peters: American Express. Here you are. Wang: Thank you, sir. By the way, there’s a 5% merchant commission you must pay if you use a credit card. Peters: I see. Wang: If you could just sign here, please, sir. Thanks. Here’s your card and your receipt. Peters: Thank you. Wang: We hope you’ll be staying with us again. Have a good trip. 收银处要做哪些工作？ Dialogue: Changing Euros into Chinese RMB Li: Good afternoon. Is there anything I can do for you? Carter: I’d like to change some Euros into Chinese RMB for souvenirs. Li: According to Today’s rate of exchange, every 100 Euros in cash comes to RMB1005. How much would you like to change, sir? Carter: 200 Euros. Here you are. Li: 200 Euros. The exchange is RMB 2210, May I see your passport, sir? Carter: Sure. Here you are. Li: Please, fill in the exchange