酒店服务英语课件Project 2 Bellman and Concierge Service.ppt

ADMINISTRATIVE RESPONSIBILITIES Responsible and accountable for the loading and unloading of guest luggage from guest cars and directing guests to the car parking facilities available to guests and visitors of Hotel. COMMERCIAL RESPONSIBILITIES Provide general information to customers and guests in a good and helpful manner. Identify ways of increasing the hotel’s overall profitability within the section. HUMAN RESOURCE RESPONSIBILITIES To understand, be supportive, encourage and help all colleagues as required from time to time. 晓红，请把上文翻译成中文 Paging Service 3. Bell person should take the pagi