酒店礼宾主管岗位职责.docxVIP

Page PAGE 3 of NUMPAGES 4 第 PAGE 3页，共 NUMPAGES 4页 Concierge Concierge 礼宾主管 Room to have a great start Room to have a great start 成功的开始 Hotel Level: 酒店等级： I – V 一-五 Department: 部门： Rooms Division 房务部 Job Band: 职位等级： 7 7 Reports To: 直属上级： Chief Concierge/ Front Office Manager 礼宾部经理，前厅部经理 job overview职位概述 Responsible for providing accurate information concerning hotel facilities, venues and functions and handling guest inquiries. Supervises the issue of keys, mail, messages, telegrams and parcels to the guests 负责提供关于酒店设施、场所和功能的准确信息并答复客人的问询。管理客人