流程重组的手册跟工具6资料.pdfVIP

Basic Tools for Process Improvement Module 5 CAUSE-AND-EFFECT DIAGRAM CAUSE-AND-EFFECT DIAGRAM 1 Basic Tools for Process Improvement What is a Cause-and-Effect Diagram? A Cause-and-Effect Diagram is a tool that helps identify, sort, and display possible causes of a specific problem or quality characteristic (Viewgraph 1). It graphically illustrates the relationship between a given outcome and all the factors that influence the outcome.