Chapter 4 Business Appointment and Arrangement业务预约及安排.ppt

Chapter 4 Business Appointment and Arrangement Objectives Upon completion of this chapter, you will be able to Make appointments with your clients Know how to make arrangements for your clients Make friends with your clients Know the importance of business appointment and arrangement Situational dialogue Sample conversation 1 Making a Business Appointment (Miss Lin is calling Mr. Wade to make an appointment at Guangzhou Fair) BBQ Oven Grill Steel BBQ set cutlery kitchenware bathroom appliance Questions 1. What’s the schedule of Mr. Wade’s visit? 2. When are they going to meet each other? 3. What does Mr. Wade worry about when he asks Miss Lin to make a reservation? Why? 4. What projects will they discuss? Skills of Communication 1. Finding suitable time ----Do you have any opening? Could you tell me the schedule of your visit so that we can make arrangement beforehand? ----Yes. We’ll be there from April 14 to 25. What time would suit you? ----We think we will be in Guangzhou during April 16-18. We are expecting you any time during that period. ----Good. Would 6:p.m., April 17 be all right with you? ----OK. Let’s make it 6:p.m., April 17 in your hotel lobby. Finding suitable time Would next Tuesday be convenient for you? What is the most convenient time for you? What time is good for you? Will you be available this evening, say from 7 to 11? How about meeting at 12 o’clock this afternoon? Let’s say 7:30 p.m., all right? Skills of Communication 2. Expression of appreciation formally It is very considerate of you to do so. That’s most thoughtful of you. That’s very nice of you. It’s very kind of you. That was extremely good of you. That’s very helpful of you to offer. Practice Make up a dialogue according to the following situation. Suppose you are the assistant manager of China Tea Export Corporation. Mr. Black is going to visit China Tea Fair. Please make an appointment beforehand to meet Mr. Black. They discuss the purpose of the meeting and the proper ti