基于EOS平台的客户关系管理系统设计与实现-软件工程专业论文.docxVIP

Classified Index:TP319 U.D.C.: 621.3 Dissertation for the Master’s Degree in Engineering DESIGN AND IMPLEMENTATION OF CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM BASED ON EOS PLATFORM Candidate: Supervisor: Associate Supervisor: Academic Degree Applied for: Speciality: Affiliation: Date of Defence: Degree-Conferring-Institution: Chen Yuan Prof. Su Xiaohong Sr. Engineer Wu jiaxiang Master of Engineering Software Engineering School of Software June，2008 Harbin Institute of Technology 摘要 随着经济的发展，企业竞争的加剧，企业关注的重心由面向生产，面向 产品，逐渐向面向市场?面向客户转变，整合资源，进行客户关系管理的思 想应运而生。客户关系管理系统是企业信息化的重要组成部分，可以帮助企 业提高市场分析能力，提高